1. Return Eligibility

Customers can request a return within 14 days from the date of purchase if the item is unused, in its original packaging, and in a resalable condition.

2. Return Process

To initiate a return, customers must contact our customer service team to request a return authorization. Once authorized, customers can proceed with the return shipment.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective or incorrect.

4. Refund or Exchange

Upon receipt and inspection of the returned item, customers can opt for a refund or exchange. Refunds will be processed to the original payment method used during purchase.

5. Return Timelines

Returns will be processed within a reasonable timeframe after the returned item is received and assessed.

6. Contact Us

If there are any questions or concerns regarding our return policy, customers may contact us using the information below:

3ala Mazagy

Address: 72 Gameat Aldewal, Almohandesin, 10th Floor, Office 20

Email: info@3alamazagy.com

Phone: +20 100 915 0805