1. Refund Eligibility

Customers are eligible for a refund within 14 days from the date of purchase, provided the item is returned in its original packaging and in a resalable condition.

2. Refund Process

Upon meeting the eligibility criteria, customers will be refunded the amount of the item, excluding the shipping fee, to the original payment method used during purchase.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective or incorrect.

4. Refund Timelines

Refunds will be processed within a reasonable timeframe after the returned item is received and inspected.

5. Contact Us

If there are any questions or concerns regarding our refund policy, customers may contact us using the information below:

3ala Mazagy

Address: 72 Gameat Aldewal, Almohandesin, 10th Floor, Office 20

Email: info@3alamazagy.com

Phone: +20 100 915 0805